Cancellation and refund policy
Last updated:
This policy explains how to cancel your Pingloy subscription, when we refund you, and how long it takes.
Free trial
You try the Pro plan for 14 days with no card, and we charge you nothing. If you don't subscribe after it, you carry on with the free plan.
Cancelling
You can cancel any time from the dashboard or by messaging us. Your subscription keeps working until the end of the paid period, then your account moves to the free plan without losing your settings.
We never charge your card automatically. Every renewal is a new payment you make.
When we refund
We refund the full amount if you were charged twice for the same invoice, charged by mistake, or paid and your subscription wasn't activated and we couldn't fix it.
We don't refund partly used periods, monthly or yearly, unless the law requires otherwise.
How to ask for a refund
Write to hello@pingloy.com or WhatsApp +966557036919 within 30 days of paying, with the invoice number (it starts with RN-). We answer within 3 business days.
Once approved, the money goes back to the card you paid with: mada cards within 1 to 3 business days, credit cards and Apple Pay within 7 to 14 business days, depending on the bank.